Definitions for customer service
cus·tomer ser·vice

WiktionaryRate this definition:3.5 / 4 votes

1. customer servicenoun

   The act of providing services to customers before, during and after a purchase.

2. customer servicenoun

   A department that provides services to past customers.

WikipediaRate this definition:0.0 / 0 votes

1. Customer service

   Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization.Customer service does not only focus on the external aspect of the organization, but also the internal relations that facilitate the business activity. For service firms, customer service plays a vital role due to the close interaction with clients, like in the healthcare, or legal industries.[2] When close interaction is not required, there are different methods to still provide individuals with a sense of attention. For instance, when withdrawing money from an ATM, or skipping the line in an amusement park. Customers still receive the service they are looking for in a direct level, without face-to-face interaction. The evolution in the service industry has identified the needs of consumers. Companies usually create policies or standards to guide their personnel to follow their particular service package. A service package is a combination of tangible and intangible characteristics a firm uses to take care of its clients.

WikidataRate this definition:3.0 / 1 vote

1. Customer service

   Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al., "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization. Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other key performance indicators.

How to pronounce customer service?

1. Alex

   US English

   David

   US English

   Mark

   US English

   Daniel

   British

   Libby

   British

   Mia

   British

   Karen

   Australian

   Hayley

   Australian

   Natasha

   Australian

   Veena

   Indian

   Priya

   Indian

   Neerja

   Indian

   Zira

   US English

   Oliver

   British

   Wendy

   British

   Fred

   US English

   Tessa

   South African

How to say customer service in sign language?

Numerology

1. Chaldean Numerology

   The numerical value of customer service in Chaldean Numerology is: 5

2. Pythagorean Numerology

   The numerical value of customer service in Pythagorean Numerology is: 6

Examples of customer service in a Sentence

1. Matthew Wilson:

   There will be nothing positive in the recommendations because the banks have clearly breached various obligations in the laws, and obligations to good customer service.

2. Delara Derakhshani:

   One of the biggest questions about Charter and Time Warner Cable is whether the deal is in the public interest. Frankly, we're skeptical, prices for cable and broadband continue to go up, and customer service is dismal.

3. Sarah Michelle Casey:

   Trust and Customer Service:. Fi

4. Antony Blinken:

   We’ve hired staff to increase the adjudicative capacity to make sure that … we’ve got the customer service, phone lines manned, we have more people in the pipeline and that’s also reflected in the budget. It’s hugely important.

5. Dennis Corrigan:

   I have found that folks from the military have a different commitment to the job, they understand a lot about customer service, although they may not know they’re doing it. They are really good at completing a job to the best of their ability and on time.

References

1. ^ Wiktionary
   https://en.wiktionary.org/wiki/Customer_Service
2. ^ Wikipedia
   https://en.wikipedia.org/wiki/Customer_Service
3. ^ Wikidata
   https://www.wikidata.org/w/index.php?search=customer service