What does customer service mean?

Definitions for customer service
cus·tomer ser·vice

Here are all the possible meanings and translations of the word customer service.

Wiktionary

  1. customer servicenoun

    The act of providing services to customers before, during and after a purchase.

  2. customer servicenoun

    A department that provides services to past customers.

Freebase

  1. Customer service

    Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al., "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest," according to Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization. Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other key performance indicators.

How to pronounce customer service?

How to say customer service in sign language?

Numerology

  1. Chaldean Numerology

    The numerical value of customer service in Chaldean Numerology is: 5

  2. Pythagorean Numerology

    The numerical value of customer service in Pythagorean Numerology is: 6

Examples of customer service in a Sentence

  1. Marla Margolis:

    This was simply beyond the pale, i was beyond livid. It's one thing to have a lousy customer service experience and have it end with the disconnection of the call. It's quite another for a call center rep to have taken the following steps to send me this message.

  2. Darren Watt:

    We take our staff training very seriously and are glad to see that it has come to fruition, our customer service is of high importance to us and Jamies selfless act of saving the customers food at no expense to his own safety, has made us very happy indeed. He truly is an outstanding member of staff and we are very grateful to have him!

  3. Gareth Joyce:

    We expect this investment and new process to save customers time, and, since customers can operate the biometric-based bag drop machine independently, we see a future where Delta agents will be freed up to seek out travelers and deliver more proactive and thoughtful customer service.

  4. Kristen Hunter:

    The first mile is the foundation—good customer service, hot food hot, cold food cold. The second mile is what we do that’s remarkable.

  5. Rick Garlick:

    While passengers often choose airlines based on price, convenient scheduling, or loyalty program membership, about one-in-five choose airlines based on specific things they like about the brand such as customer service, in-flight entertainment, or more comfortable seating.

Images & Illustrations of customer service

  1. customer servicecustomer servicecustomer servicecustomer servicecustomer service


Translations for customer service

From our Multilingual Translation Dictionary

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