What does customer satisfaction mean?

Definitions for customer satisfaction
cus·tomer sat·is·fac·tion

Here are all the possible meanings and translations of the word customer satisfaction.

Freebase

  1. Customer satisfaction

    Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers’ expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability. . . . These metrics quantify an important dynamic. When a brand has loyal customers, it gains positive word-of-mouth marketing, which is both free and highly effective."

How to pronounce customer satisfaction?

How to say customer satisfaction in sign language?

Numerology

  1. Chaldean Numerology

    The numerical value of customer satisfaction in Chaldean Numerology is: 3

  2. Pythagorean Numerology

    The numerical value of customer satisfaction in Pythagorean Numerology is: 7

Examples of customer satisfaction in a Sentence

  1. The Flyers Rights president:

    Right now U.S. carriers are at the bottom in terms of customer satisfaction in surveys done. The only industry that comes in lower is cable television.

Images & Illustrations of customer satisfaction

  1. customer satisfactioncustomer satisfactioncustomer satisfactioncustomer satisfactioncustomer satisfaction


Translations for customer satisfaction

From our Multilingual Translation Dictionary

Get even more translations for customer satisfaction »

Translation

Find a translation for the customer satisfaction definition in other languages:

Select another language:

  • - Select -
  • 简体中文 (Chinese - Simplified)
  • 繁體中文 (Chinese - Traditional)
  • Español (Spanish)
  • Esperanto (Esperanto)
  • 日本語 (Japanese)
  • Português (Portuguese)
  • Deutsch (German)
  • العربية (Arabic)
  • Français (French)
  • Русский (Russian)
  • ಕನ್ನಡ (Kannada)
  • 한국어 (Korean)
  • עברית (Hebrew)
  • Gaeilge (Irish)
  • Українська (Ukrainian)
  • اردو (Urdu)
  • Magyar (Hungarian)
  • मानक हिन्दी (Hindi)
  • Indonesia (Indonesian)
  • Italiano (Italian)
  • தமிழ் (Tamil)
  • Türkçe (Turkish)
  • తెలుగు (Telugu)
  • ภาษาไทย (Thai)
  • Tiếng Việt (Vietnamese)
  • Čeština (Czech)
  • Polski (Polish)
  • Bahasa Indonesia (Indonesian)
  • Românește (Romanian)
  • Nederlands (Dutch)
  • Ελληνικά (Greek)
  • Latinum (Latin)
  • Svenska (Swedish)
  • Dansk (Danish)
  • Suomi (Finnish)
  • فارسی (Persian)
  • ייִדיש (Yiddish)
  • հայերեն (Armenian)
  • Norsk (Norwegian)
  • English (English)

Word of the Day

Would you like us to send you a FREE new word definition delivered to your inbox daily?

Please enter your email address:


Discuss these customer satisfaction definitions with the community:

0 Comments

    Citation

    Use the citation below to add this definition to your bibliography:

    Style:MLAChicagoAPA

    "customer satisfaction." Definitions.net. STANDS4 LLC, 2021. Web. 27 Oct. 2021. <https://www.definitions.net/definition/customer+satisfaction>.

    Are we missing a good definition for customer satisfaction? Don't keep it to yourself...

    Browse Definitions.net

    Free, no signup required:

    Add to Chrome

    Get instant definitions for any word that hits you anywhere on the web!

    Free, no signup required:

    Add to Firefox

    Get instant definitions for any word that hits you anywhere on the web!

    Quiz

    Are you a words master?

    »
    (of a flowering plant) having two cotyledons in the seed
    • A. jejune
    • B. dicotyledonous
    • C. repugnant
    • D. usurious

    Nearby & related entries:

    Alternative searches for customer satisfaction: