What does servqual mean?
Definitions for servqual
servqual
This dictionary definitions page includes all the possible meanings, example usage and translations of the word servqual.
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Wikipedia
SERVQUAL
'SERVQUAL Model is a multi-dimensional research instrument, designed to capture consumer expectations and perceptions of a service along the five dimensions that are believed to represent service quality. SERVQUAL is built on the expectancy-disconfirmation paradigm, which in simple terms means that service quality is understood as the extent to which consumers' pre-consumption expectations of quality are confirmed or disconfirmed by their actual perceptions of the service experience. When the SERVQUAL questionnaire was first published in 1988 by a team of academic researchers, A. Parasuraman, Valarie Zeithaml and Leonard L. Berry to measure quality in the service sector, it represented a breakthrough in the measurement methods used for service quality research. The diagnostic value of the instrument is supported by the model of service quality which forms the conceptual framework for the development of the scale (i.e. instrument or questionnaire). The instrument has been widely applied in a variety of contexts and cultural settings and found to be relatively robust. It has become the dominant measurement scale in the area of service quality. In spite of the long-standing interest in SERVQUAL and its myriad of context-specific applications, it has attracted some criticism from researchers.
Numerology
Chaldean Numerology
The numerical value of servqual in Chaldean Numerology is: 9
Pythagorean Numerology
The numerical value of servqual in Pythagorean Numerology is: 7
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Translations for servqual
From our Multilingual Translation Dictionary
- سيرفكوالArabic
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"servqual." Definitions.net. STANDS4 LLC, 2024. Web. 29 Apr. 2024. <https://www.definitions.net/definition/servqual>.
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