What does helpdesk mean?

Definitions for helpdesk

This dictionary definitions page includes all the possible meanings, example usage and translations of the word helpdesk.

Princeton's WordNet

  1. help desk, helpdesknoun

    a service that provides information and assistance to the users of a computer network


  1. helpdesk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced in working on different issues. The queue manager will assign an issue to one of the specialized teams based on the type of issue raised. Some help desks may have telephone systems with ACD splits ensuring that calls about specific topics are put through to analysts with the requisite experience or knowledge.


  1. helpdesk

    A helpdesk is a centralized service center designed to provide assistance and information related to a company's products, services, or operations. This can be in the form of troubleshooting, answering queries, resolving technical issues, or guiding users through steps to solve a problem. Helpdesks often use helpdesk software to streamline communications and manage their workflow. They may operate via various channels such as phone calls, emails, websites, social media, or instant messaging.

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How to pronounce helpdesk?

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  1. Chaldean Numerology

    The numerical value of helpdesk in Chaldean Numerology is: 8

  2. Pythagorean Numerology

    The numerical value of helpdesk in Pythagorean Numerology is: 8

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"helpdesk." Definitions.net. STANDS4 LLC, 2023. Web. 7 Dec. 2023. <https://www.definitions.net/definition/helpdesk>.

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    a medicinal liquid that is rubbed into the skin to relieve muscular stiffness and pain
    • A. liniment
    • B. anestrus
    • C. maculation
    • D. schlockmeister

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