Definitions for consumer satisfaction
con·sumer sat·is·fac·tion

WikipediaRate this definition:0.0 / 0 votes

1. consumer satisfaction

   Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty. The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. Customer satisfaction is viewed as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a major differentiator and increasingly has become an important element of business strategy.

U.S. National Library of MedicineRate this definition:4.0 / 1 vote

1. Consumer Satisfaction

   Customer satisfaction or dissatisfaction with a benefit or service received.

How to pronounce consumer satisfaction?

1. Alex

   US English

   David

   US English

   Mark

   US English

   Daniel

   British

   Libby

   British

   Mia

   British

   Karen

   Australian

   Hayley

   Australian

   Natasha

   Australian

   Veena

   Indian

   Priya

   Indian

   Neerja

   Indian

   Zira

   US English

   Oliver

   British

   Wendy

   British

   Fred

   US English

   Tessa

   South African

How to say consumer satisfaction in sign language?

Numerology

1. Chaldean Numerology

   The numerical value of consumer satisfaction in Chaldean Numerology is: 4

2. Pythagorean Numerology

   The numerical value of consumer satisfaction in Pythagorean Numerology is: 1

Examples of consumer satisfaction in a Sentence

1. Yum China:

   We are confident in our strategy and expect to see higher consumer satisfaction translating to improving performance in due course.

References

1. ^ Wikipedia
   https://en.wikipedia.org/wiki/Consumer_Satisfaction