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What does help desk mean?

Definitions for help desk
help desk

This dictionary definitions page includes all the possible meanings, example usage and translations of the word help desk.

Princeton's WordNet

  1. help desk, helpdesknoun

    a service that provides information and assistance to the users of a computer network

Wiktionary

  1. help desknoun

    A section of an organization offering specialist advice to customers or users who have problems, especially with computer equipment or systems.

Wikipedia

  1. Help desk

    A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon University studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues, but also from the help desk's unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units. Large help desks have a person or team responsible for managing the incoming requests, called "issues"; they are commonly called queue managers or queue supervisors. The queue manager is responsible for the issue queues, which can be set up in various ways depending on the help desk size or structure. Typically, large help desks have several teams that are experienced in working on different issues. The queue manager will assign an issue to one of the specialized teams based on the type of issue raised. Some help desks may have telephone systems with ACD splits ensuring that calls about specific topics are put through to analysts with the requisite experience or knowledge.

ChatGPT

  1. help desk

    A help desk is a centralized service or resource that provides assistance, guidance, and troubleshooting solutions related to computer systems, software, hardware, or other technical aspects. This service is often provided by IT professionals and can be offered through various mediums such as email, phone calls, or live chat systems. Help desks are typically used within organizations to resolve technical issues faced by employees, but can also be used to help customers or users of a specific product or service.

Wikidata

  1. Help desk

    A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

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How to pronounce help desk?

How to say help desk in sign language?

Numerology

  1. Chaldean Numerology

    The numerical value of help desk in Chaldean Numerology is: 8

  2. Pythagorean Numerology

    The numerical value of help desk in Pythagorean Numerology is: 8

References

Translations for help desk

From our Multilingual Translation Dictionary

  • دعم فني, مكتب المساعدةArabic
  • Help-Desk, HelpdeskGerman
  • mesa de ayudaSpanish
  • neuvontaFinnish
  • centre d'assistanceFrench
  • ヘルプデスクJapanese
  • справочная служба, техподдержка, служба технической поддержкиRussian
  • danışma masası, yardım masasıTurkish

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"help desk." Definitions.net. STANDS4 LLC, 2024. Web. 27 Apr. 2024. <https://www.definitions.net/definition/help+desk>.

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