Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
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Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods
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Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
from $2.10
Satisfaction: How Every Great Company Listens to the Voice of the Customer
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Business Process Mapping Workbook: Improving Customer Satisfaction
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from $3.18
Customer Satisfaction: Tools, Techniques and Formulas for Success
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from $6.36
Business Process Mapping: Improving Customer Satisfaction
from $9.99
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THE CONTINUED U.S. LOW PRODUCTIVITY DRIVING THE DECLINE OF QUALITY AND CUSTOMER SATISFACTION: A HANDBOOK FOR EXECUTIVES, BOARD MEMBERS, AND QUALITY ... TO HOW THIS OCCURED AND STEPS TO CORRECT IT
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The Psychology of Price: How to use price to increase demand, profit and customer satisfaction
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