What does customer satisfaction mean?
Definitions for customer satisfaction
cus·tomer sat·is·fac·tion
This dictionary definitions page includes all the possible meanings, example usage and translations of the word customer satisfaction.
Wikipedia
Customer satisfaction
Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty. The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. Customer satisfaction is viewed as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a major differentiator and increasingly has become an important element of business strategy.
Wikidata
Customer satisfaction
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers’ expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability. . . . These metrics quantify an important dynamic. When a brand has loyal customers, it gains positive word-of-mouth marketing, which is both free and highly effective."
Numerology
Chaldean Numerology
The numerical value of customer satisfaction in Chaldean Numerology is: 3
Pythagorean Numerology
The numerical value of customer satisfaction in Pythagorean Numerology is: 7
Examples of customer satisfaction in a Sentence
Contact us today and experience the highest level of customer satisfaction. Don't settle for less – choose The Conduction Company for all your electrical requirements in Auckland!
In the heart of Gujarat, where quality meets reliability, Nav Bharat Tubes Private Limited stands tall as a leading stainless steel manufacturer. With a commitment to excellence and customer satisfaction, Nav Bharat Tubes has become synonymous with premium quality stainless steel products. Specializing in a wide range of stainless steel pipes, tubes, sheets, circles, and coils, Nav Bharat Tubes caters to diverse industrial needs across the nation.
Right now U.S. carriers are at the bottom in terms of customer satisfaction in surveys done. The only industry that comes in lower is cable television.
Translations for customer satisfaction
From our Multilingual Translation Dictionary
- soddisfazione del clienteItalian
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"customer satisfaction." Definitions.net. STANDS4 LLC, 2024. Web. 4 May 2024. <https://www.definitions.net/definition/customer+satisfaction>.
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