TOA Technologies provides cloud computing-based mobile field service management software and customer appointment scheduling solutions and services to enterprises worldwide. The company develops, markets and sells ETAdirect, a web-based applications set that provides advanced tools for companies with medium and large mobile workforces to automate scheduling, appointment booking, as well as routing and job allocation for in-home and other time- and appointment-based services. ETAdirect include applications for capacity management, routing, real-time field management/dispatch and an advanced HTML 5-based mobility app for field employees. ETAdirect is powered by a patented algorithm that continuously learns mobile employees’ work patterns, analyzes them statistically and uses pattern recognition to accurately predict an employee's time of arrival at a customer's location and the length that each job/appointment will take, thereby providing enhanced accuracy for planning and customer experience management. ETAdirect typically narrows the wait window to less than 60 minutes. Using time-based predictions, ETAdirect can communicate to consumers the exact time that a field service employee will arrive via voice/IVR, email, text/sms, Twitter and other communications channels, reducing customer frustration, wasted time and inquiry calls to service provider call centers. The software is delivered to businesses over the Internet using a software as a service/eSaaS model.
TOA Technologies provides field service management software for businesses of all sizes that have scheduled work in the field - from your neighborhood lawn care provider to multinational telecommunications companies. TOA’s solution suite, ETAdirect, helps the right field employee get to the right appointment, on-time, every time, improving customer service while dramatically reducing operational costs.Natively delivered through the cloud and the only solution using a patented time-based predictive analytics platform, TOA’s ETAdirect provides a new way to manage mobile field service operations. ETAdirect learns how work is done in the field according to each individual employee, creates patterns and then predicts the most optimized routes available based on real-time, actual data - communicating this information with consumers throughout the service process every step of the way. With ETAdirect’s unique approach to field service management, TOA’s customers are able to empower their field service teams to be more effective, resulting in reduced customer wait times and increased field service productivity.Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.
The numerical value of toa technologies in Chaldean Numerology is: 9
The numerical value of toa technologies in Pythagorean Numerology is: 6
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"toa technologies." Definitions.net. STANDS4 LLC, 2019. Web. 23 Jan. 2019. <https://www.definitions.net/definition/toa+technologies>.