What does service-level agreement mean?

Definitions for service-level agreement
ser·vice-level agree·ment

This dictionary definitions page includes all the possible meanings, example usage and translations of the word service-level agreement.

Wikipedia

  1. Service-level agreement

    A service-level agreement (SLA) is a commitment between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

Wikidata

  1. Service-level agreement

    A service-level agreement is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time. As an example, internet service providers will commonly include service level agreements within the terms of their contracts with customers to define the level of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures, mean time to repair or mean time to recovery; various data rates; throughput; jitter; or similar measurable details.

How to pronounce service-level agreement?

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Numerology

  1. Chaldean Numerology

    The numerical value of service-level agreement in Chaldean Numerology is: 9

  2. Pythagorean Numerology

    The numerical value of service-level agreement in Pythagorean Numerology is: 9

Examples of service-level agreement in a Sentence

  1. Malaysia Airlines on Monday:

    Overall, the new catering agreements provide for a strict service level agreement and key performance indicators to be adhered to, considerably improved pricing, non-exclusivity and a shortened tenure, compared with the previous catering agreement.


Translations for service-level agreement

From our Multilingual Translation Dictionary

  • Service-Level-VereinbarungGerman
  • acuerdo de nivel de servicioSpanish
  • validation du niveau serviceFrench
  • accordo sul livello di servizioItalian

Get even more translations for service-level agreement »

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"service-level agreement." Definitions.net. STANDS4 LLC, 2024. Web. 19 Mar. 2024. <https://www.definitions.net/definition/service-level+agreement>.

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