What does service recovery paradox mean?
Definitions for service recovery paradox
ser·vice re·cov·e·ry para·dox
This dictionary definitions page includes all the possible meanings, example usage and translations of the word service recovery paradox.
Wikidata
Service recovery paradox
The service recovery paradox is a situation where a customer thinks more highly of a company after it has corrected a problem with their service, compared to how he or she would regard the company if no service failure had happened. The term was coined in 1992 by Michael McCollough and Sundar Bharadwaj, who defined service recovery as "a situation in which a consumer has experienced a problem which has been satisfactory resolved, and where the consumer subsequently rates their satisfaction to be equal to or greater than that in which no problem had occurred".
Numerology
Chaldean Numerology
The numerical value of service recovery paradox in Chaldean Numerology is: 3
Pythagorean Numerology
The numerical value of service recovery paradox in Pythagorean Numerology is: 1
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"service recovery paradox." Definitions.net. STANDS4 LLC, 2024. Web. 24 Apr. 2024. <https://www.definitions.net/definition/service+recovery+paradox>.
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