Definitions for customer experience
cus·tomer ex·pe·ri·ence

WikipediaRate this definition:0.0 / 0 votes

1. Customer experience

   Customer experience (CX) is a totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. Pine and Gilmore described the experience economy as the next level after commodities, goods, and services with memorable events as the final business product. Four realms of experience include esthetic, escapist, entertainment, and educational components.Different dimensions of customer experience include senses, emotions, feelings, perceptions, cognitive evaluations, involvement, memories, as well as spiritual components, and behavioral intentions. The pre-consumption anticipation experience can be described as the amount of pleasure or displeasure received from savoring future events, while the remembered experience is related to a recollection of memories about previous events and experiences of a product or service.

WikidataRate this definition:5.0 / 1 vote

1. Customer experience

   Customer experience is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. Analysts and commentators who write about customer experience and customer relationship management have increasingly recognized the importance of managing the customer's experience. A company's ability to deliver an experience that sets it apart in the eyes of its customers serves to increase the amount of consumer spending with the company and, optimally, inspire loyalty to its brand. "Loyalty," says Jessica Sebor, "is now driven primarily by a company's interaction with its customers and how well it delivers on their wants and needs." With products becoming commoditized, price differentiation no longer sustainable, and customers demanding more, companies – particularly communications service providers – are focusing on delivering superior customer experiences. A study in the year of 2009 on 860 corporate executives revealed that companies that have increased their investment in customer experience management over the past three years report higher customer referral rates and customer satisfaction.

How to pronounce customer experience?

1. Alex

   US English

   David

   US English

   Mark

   US English

   Daniel

   British

   Libby

   British

   Mia

   British

   Karen

   Australian

   Hayley

   Australian

   Natasha

   Australian

   Veena

   Indian

   Priya

   Indian

   Neerja

   Indian

   Zira

   US English

   Oliver

   British

   Wendy

   British

   Fred

   US English

   Tessa

   South African

How to say customer experience in sign language?

Numerology

1. Chaldean Numerology

   The numerical value of customer experience in Chaldean Numerology is: 6

2. Pythagorean Numerology

   The numerical value of customer experience in Pythagorean Numerology is: 2

Examples of customer experience in a Sentence

1. Luis Felipe de Oliveira:

   The ASQ program not only measures and benchmarks, but also provides airports of all sizes with an opportunity for continual learning and improvement to reach new heights in customer experience excellence.

2. Brad Banducci:

   A more competitive environment will result in lower margins as we invest to improve all aspects of the customer experience, notwithstanding gathering momentum in operating efficiencies.

3. Gus Lopez:

   We are going to learn a lot from starting in Seattle - an important part of the customer experience is having a range of selection from quality restaurants.

4. Roger Penske:

   The health and safety of our event participants and spectators is our top priority, and we believe that postponing the event is the responsible decision with the conditions and restrictions we are facing, we will continue to focus on ways we can enhance the customer experience in the months ahead, and I'm confident we will welcome fans with a transformed facility and a global spectacle when we run the world's greatest race.

5. Freeman Shen:

   I don't think traditional car companies are doing well selling cars, especially with their customer experience. With smart, connected cars, I believe I can change that, we're not a traditional car company. We see ourselves as a service company.

References

1. ^ Wikipedia
   https://en.wikipedia.org/wiki/Customer_Experience
2. ^ Wikidata
   https://www.wikidata.org/w/index.php?search=customer experience