What does customer experience mean?

Definitions for customer experience
cus·tomer ex·pe·ri·ence

Here are all the possible meanings and translations of the word customer experience.

Freebase

  1. Customer experience

    Customer experience is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. Analysts and commentators who write about customer experience and customer relationship management have increasingly recognized the importance of managing the customer's experience. A company's ability to deliver an experience that sets it apart in the eyes of its customers serves to increase the amount of consumer spending with the company and, optimally, inspire loyalty to its brand. "Loyalty," says Jessica Sebor, "is now driven primarily by a company's interaction with its customers and how well it delivers on their wants and needs." With products becoming commoditized, price differentiation no longer sustainable, and customers demanding more, companies – particularly communications service providers – are focusing on delivering superior customer experiences. A study in the year of 2009 on 860 corporate executives revealed that companies that have increased their investment in customer experience management over the past three years report higher customer referral rates and customer satisfaction.

How to pronounce customer experience?

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Numerology

  1. Chaldean Numerology

    The numerical value of customer experience in Chaldean Numerology is: 6

  2. Pythagorean Numerology

    The numerical value of customer experience in Pythagorean Numerology is: 2

Examples of customer experience in a Sentence

  1. Jeff Chapin:

    Buying a mattress ranks up there with buying a used car for the worst customer experience, you go to a mattress retailer, and they’ve got 50 beds for you to try. There’s no way you can differentiate. You end up buying one and taking it home and second-guessing yourself. We wanted to eliminate all that.

  2. Rajneesh Kumar:

    A significant... number of people in Amazon India look for value for money, if you provide the right value and the right customer experience, you will win.

  3. Partners Group:

    One value creation initiative will focus on the introduction of new technologies to Techem's strong existing platform and installed base to enhance the customer experience.

  4. Stephen Gardner:

    The investments in infrastructure laid out in this plan will lead to more modern, reliable, and faster trains, expanded service, and a better customer experience — that will benefit customers, economies and local communities along the entire Northeast Corridor and beyond.

  5. Martin McPhee:

    Research shows that four out of five banking customers will happily leave their banks for a better customer experience.

Images & Illustrations of customer experience

  1. customer experiencecustomer experiencecustomer experiencecustomer experiencecustomer experience

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