What does Customer Experience mean?

Definitions for Customer Experience
Cus·tomer Ex·pe·ri·ence

Here are all the possible meanings and translations of the word Customer Experience.

Freebase

  1. Customer experience

    Customer experience is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. Analysts and commentators who write about customer experience and customer relationship management have increasingly recognized the importance of managing the customer's experience. A company's ability to deliver an experience that sets it apart in the eyes of its customers serves to increase the amount of consumer spending with the company and, optimally, inspire loyalty to its brand. "Loyalty," says Jessica Sebor, "is now driven primarily by a company's interaction with its customers and how well it delivers on their wants and needs." With products becoming commoditized, price differentiation no longer sustainable, and customers demanding more, companies – particularly communications service providers – are focusing on delivering superior customer experiences. A study in the year of 2009 on 860 corporate executives revealed that companies that have increased their investment in customer experience management over the past three years report higher customer referral rates and customer satisfaction.

How to pronounce Customer Experience?

  1. Alex
    Alex
    US English
    Daniel
    Daniel
    British
    Karen
    Karen
    Australian
    Veena
    Veena
    Indian

How to say Customer Experience in sign language?

  1. customerexperience

Numerology

  1. Chaldean Numerology

    The numerical value of Customer Experience in Chaldean Numerology is: 6

  2. Pythagorean Numerology

    The numerical value of Customer Experience in Pythagorean Numerology is: 2

Examples of Customer Experience in a Sentence

  1. James Chao:

    What's important for these emerging EV companies ... is the potential change in customer experience, if they can transform the way the car fits into our lives, creation of an entire ecosystem enabled by fast mobile internet connectivity, location-based intelligence ... will be critical.

  2. Freeman Shen:

    I don't think traditional car companies are doing well selling cars, especially with their customer experience. With smart, connected cars, I believe I can change that, we're not a traditional car company. We see ourselves as a service company.

  3. Brad Banducci:

    A more competitive environment will result in lower margins as we invest to improve all aspects of the customer experience, notwithstanding gathering momentum in operating efficiencies.

  4. Gus Lopez:

    We are going to learn a lot from starting in Seattle - an important part of the customer experience is having a range of selection from quality restaurants.

  5. Partners Group:

    One value creation initiative will focus on the introduction of new technologies to Techem's strong existing platform and installed base to enhance the customer experience.

Images & Illustrations of Customer Experience

  1. Customer ExperienceCustomer ExperienceCustomer ExperienceCustomer ExperienceCustomer Experience

Translation

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"Customer Experience." Definitions.net. STANDS4 LLC, 2020. Web. 11 Jul 2020. <https://www.definitions.net/definition/Customer+Experience>.

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